TOM PETERS 'SEVEN STEPS TO SUSTAINING SUCCESS'!

Here’s the way I like to put it, which I label “Seven Steps to Sustaining Success”:

• You take care of the people.
• The people take care of the service.
• The service takes care of the customer.
• The customer takes care of the profit.
• The profit takes care of the re-investment.
• The re-investment takes care of the re-invention. 
• The re-invention takes care of the future.

(And at every step the only measure is EXCELLENCE.)

The obvious point: Developing people comes first.
It is the “That without which there is nothing ...”